Order Processing Time
All orders are processed within 1 to 2 business days after confirmation. You will receive a confirmation message once your order is ready for dispatch. Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Time
Delivery typically takes 3 to 5 business days depending on your location. Remote or out-of-service areas may experience slightly longer delivery times. We work with reliable courier services to ensure timely and safe delivery of your items.

Shipping Charges
Shipping charges are calculated at checkout and may vary based on your location, order size, or weight. Any promotional free shipping offers will be clearly mentioned on applicable products.

Cash on Delivery (COD)
We only offer Cash on Delivery (COD) for all orders. Please ensure someone is available to receive the package and make the payment in full at the time of delivery.

Delivery Attempts
The courier will usually attempt delivery up to two times. If no one is available to receive the order, or the delivery fails due to incorrect address/contact details, the order will be returned to us.

Delays
While we strive to deliver all orders within the promised timeframe, unforeseen delays such as extreme weather, public holidays, or courier service issues may occasionally occur. We will keep you informed in such cases.

Address Accuracy
Please ensure that all shipping details (including house number, street name, and contact number) are complete and accurate. We are not responsible for delays or delivery failures due to incorrect information provided during checkout.

Package Damage or Issues
If you receive a damaged package or if something is missing from your order, please contact us at [email protected] within 24 hours of receiving the delivery. Include clear photos and order details so we can resolve the issue promptly.

Questions?
For any shipping-related questions or updates, you can reach us at [email protected].